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Beloved Experiences Engaging consumers and influencers using multi-sensory brand experiences

29Nov/090

“Advertising is dead,” they say. Is it really?

So you hear a lot of new marketing revolutionaries say that advertising is dead and that traditional ad agencies will die with their cherished methodology.  While I may be considered part of this revolution, I don't agree with the notion that advertising no longer has a place at the table.  To remain relevant, advertising has and will evolve to meet the demands and desires of its intended audience.  After all, advertisers have heard the message - consumers don't want marketing messages forced on them.  They are more responsive towards marketing which connects with them on a personal and emotional level.

So, many advertising agencies have taken a page from the experiential marketing handbook and are creating ads which are more relevant, interactive and engaging.  However, it's how those ads integrate into an overall marketing plan, that is the secret of its success.  Even the most innovative concepts still need the support of other marketing components and tactics in order for the ad to work.  Just take a look at this out-of-home concept from McDonald's in London.  They strategically combined social media, experiential and out-of-home into an innovative marketing strategy.  McDonald's Piccadilly Circus Facebook fan page describes their campaign as follows:

"McDonald’s recently launched a new interactive sign where passers-by can interact with images displayed on McDonald’s giant LED screen, and visitors can take an interactive role at one of London’s most photographed locations in London.

We want to see what kind of pictures you come up with, and what you think about the sign. So please add your pictures to this group or check out the photo pool on Flickrhttp://www.flickr.com/groups/mcdonaldspiccadillycircus"

Surprisingly, the Facebook fan page is not as populated as one would expect.  Perhaps it's a case of a great idea with a flawed execution?

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21Nov/090

Staffing. Take the word out of your vocabulary.

Something that has puzzled me over the years of working in this industry is the common use of the word "staffing" when referring to the services provided by a company which supplies brand ambassadors, promotional event staff, field representatives, market managers, etc. to experiential and event marketing agencies.  It's quite possible that many companies are worthy of such a limiting label for the commoditized service they provide.  However, I am certain that agencies planning for a flawless execution, do not wish to entrust their field labor to a company that views their support service simply as human resources.  Right?

Arguably, the field personnel in any experiential marketing program are the most vital components.  After all, no matter how innovative your concept or how perfect your strategy may be, a lackluster team of brand ambassadors can send any program to oblivion fast.  A poorly trained or screened brand ambassador can potentially ruin the brand's reputation and value.  Not only must special care and attention be placed on the training, screening and casting of these brand ambassadors but they must also be professionally managed during the course of the execution, preferably by a team of people who are experienced marketers.

Words of advice to brands and their agency partners - make sure that the assembly the brand team is handled by a reputable company with marketing experience and that a realistic budget is allocated in order to ensure that only the best people are selected to represent the brand in the field.  Anything less can unnecessarily place both the brand and program at risk.

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4Oct/090

Brands That Give, Win

For me, one of the most exciting parts of this journey through the new world of brand marketing, is watching how brands are focusing their efforts on various community outreach programs.  We've seen it demonstrated with P&G's Tide Clean Start Mobile Laundry and Charmin Restroom Experience, Target's Book Festivals and several others.  My peers and I repeatedly preach that in order for brands to connect with their audience, they must be relevant and provide an inherent benefit to the consumer.  One-way self-serving brand messaging is dead.

Brands are finding new ways to deliver brand experiences to the consumer which are community-centric and speak to their needs and interests.  I am very passionate about what Unilever has been doing over the years with its Dove brand.  You probably wouldn't expect it from the company that has been responsible for the racy and edgy Axe Effect marketing.  Then again, you have to admit that they clearly know their audience.  Well, the most recent Dove commercial spot really speaks to the hearts of young girls and women everywhere.  I caught this on TV recently and even as a male, I was affected and inspired enough to write this blog.

Check it out...

And here's another one from 2006. Pretty dramatic!

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20Sep/090

The Experiential World of Harry Potter at Universal Orlando Resort

Few will argue against the fact that Disney World and Universal Studios are experts at creating and implementing multi-sensory brand experiences.  Just step inside any of their theme parks and resorts and you will find yourself  part of a branded experience that was strategically planned to leave visitors with deep and lasting emotional connections.

The new Wizarding World of Harry Potter, is certainly nothing short of the same experiential strategy.  The creators of this new attraction discuss the details of this extraordinary experience in a recent webcast.  To view this, click here...

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6Sep/090

The 5 Dimensions of Brand Personality by Jennifer Aaker

The Brand Personality Dimensions of Jennifer Aaker (Journal of Marketing Research, 8/97, pp 347-356) is a framework to describe and measure the “personality” of a brand in five core dimensions, each divided into a set of facets. It is a model to describe the profile of a brand by using an analogy with a human being.  I believe that it's imperitive that a brand be carefully "humanized" in order to connect with the audience.

Here's what Ms. Aaker, and her father before her, researched:

THE FIVE CORE DIMENSIONS AND THEIR FACETS

These are:

  1. Sincerity (down-to-earth, honest, wholesome, cheerful)
  2. Excitement (daring, spirited, imaginative, up-to-date)
  3. Competence (reliable, intelligent, successful)
  4. Sophistication (upper class, charming)
  5. Ruggedness (outdoorsy, tough)

Each facet is in turn measured by a set of traits. The trait measurements are done using a five point scale (1 = not at all descriptive, 5 = extremely descriptive) rating the extent to which each trait describes the specific brand.

AN EXPLANATION OF THE TRAITS BELONGING TO EACH OF THE FACETS

These traits are:

  • Down-to-earth
    • Down to earth,
    • Family-oriented,
    • Small-town
  • Honest
    • Honest
    • Sincere
    • Real
  • Wholesome
    • Wholesome
    • Original
  • Cheerful
    • Cheerful
    • Sentimental
    • Friendly
  • Daring
    • Daring
    • Trendy
    • Exciting
  • Spirited
    • Spirited
    • Cool
    • Young
  • Imaginative
    • Imaginative
    • Unique
  • Up to date
    • Up to date
    • Independent
    • Contemporary
  • Reliable
    • Reliable
    • Hard working
    • Secure
  • Intelligent
    • Intelligent
    • Technical
    • Corporate
  • Successful
    • Successful
    • Leader
    • Confident
  • Upper class
    • Upper class
    • Glamorous
    • Good looking
  • Charming
    • Charming
    • Feminine
    • Smooth
  • Outdoorsy
    • Outdoorsy
    • Masculine
    • Western
  • Tough
    • Tough
    • Rugged
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6Sep/090

Youth Want “Cheap,” Adults Want “Great Value”

A new study by IMI International's Turbulent Times shows that, while discounts may be a stronger tactic for youth, older more experienced consumers want to know your brand's inherent value proposition.

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3Sep/090

Red Square Agency Gets Experiential at Red Tuesdays

Red Square Agency logo

Entrance to Red Square Agency

Wagner speaking to team at Red Square Agency

Wagner speaking to team at Red Square Agency

It was my pleasure to present to the team at Red Square Agency in Mobile, AL on Tuesday.  Beloved Experiential has had the pleasure of partnering with them in the past to help execute some creative street team tactics and initiatives.

On the first Tuesday of every month, Red Square Agency hosts Red Tuesdays; an educational workshop for all employees with a guest speaker and catered lunch.  On this particular day, I was invited to further the team's knowledge of experiential marketing and brand to consumer engagement.  Additionally, I took them through some examples of our previous work, statistics, technology and our full range of capabilities.

You can read more on their blog post by clicking here.  Enjoy!

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1Sep/090

When Commercials Demonstrate Experiential Marketing Tactics

Here's an interesting example from Domino's Pizza of how a commercial can use
elements of an experience based and live marketing tactic.

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